Step 1: You Order Your Board
In this stage you select your board, pay, and send your order. Once the payment clears, you’ll get an order confirmation. This applies to boards that are in stock only. Occasionally Meepo Board offers pre-sale items and the estimated ship date will be listed on the product page. Be sure to check the stock status as you place your order.
Step 2: We Receive Your Order
We receive the order and start the journey of your Meepo Board from our factory to your home in one of 70 countries where Meepo Board delivers. It can take 0 - 3 days to process your order depending on demand when you place your order.
Step 3: We Create & Test Your Board
Handmade and individually tested, your Meepo Board electric skateboard will be produced up to 10 days from your order, including the 0 - 3 days for order processing.
Step 4: Your Board Ships to Hong Kong
Once it is completed and passes testing and quality assurance, your board will be collected by our local Shenzen logistics agent and transferred to Hong Kong. When your board reaches Hong Kong, it will be labeled for your destination and you will get an email with tracking information. Under usual conditions, it can take 5 - 14 days to receive your skateboard once you get tracking.
We ship from Hong Kong because of the special shipping requirements of the battery - it’s the fastest and most efficient way to get our skateboards around the world. Clearing customs in Hong Kong can be a several-day process because transporting batteries via airplane requires special checks and approvals.
Step 5: Your Board flies from Hong Kong
Nearly daily flights from Hong Kong to destinations around the world deliver our skateboards within 5 - 14 days from the day it receives its tracking details. While in transit and/or processing from Hong Kong there will be no shipment updates and exact details will only be available when the package reaches the destination country.
Step 6: Your Board Arrives in Home Country/ Continent
Once arriving at your destination country, your electric skateboard will go through customs. This is the part of the trip where we have no control over delays. All of our electric skateboards, parts, and accessories are packed in accordance with local customs regulations to avoid delays, however, when purchasing overseas there is always a risk of the item being “stuck” in customs, especially in Europe.
Step 7: Your Board is Home
Anywhere from 14 - 30 days from placing your order, your new Meepo Board will arrive to its new home. With 30,000+ riders in 70+ countries we’re sure you will love Meepo too! Follow our Facebook page to connect with other Meepo riders, read our blog for updates, and enjoy the ride…
Where you have to fix this service is the most effective way to make customers happy and satisfied shopping for your Board . since you updated the website I didn’t see any changes in the service. You are very long time to reply what is being questioned from your customers. And the saddest thing is that when I want to refund my order because of the delay in shipping, then you speeding up of the shipping is very bad for me
Why not use local warehouses in the Europe as well if you have them in US? Backfire has them, and I woulndn’t have to wait 5 weeks for my order next time.
I paid for the board on 4th July. Only just got my shipping number so it has taken a month for you to send my board to Hong Kong! So in reality I could be waiting 6 to 8 weeks for the board to be delivered.
When I paid in full I did so in the belief I would get the board delivered in 2 weeks! If I had known it would take over 6 weeks I would not have bought a Meepo board. I know personally of people that they were waiting to purchase a Meepo board but they have seen what I’m going through that they have bought Evolve and other manufacturers.
Now you are telling me a month later that you expect the board to be delivered between 2 and 4 weeks and you didn’t even send my board out until 4 weeks!!!! Are you trying to wind me up!!!!!
I’ve written a few reviews online about the poor service I have received and I will announce when the board actually arrives at my door!!!!
Over a month to wait to receive goods which were paid for upfront is bad! So please do not send out these emails saying it takes time to build the boards and then to ship and could take up to 4 weeks when in my case it’s already gone past 4 weeks.
Very very very dissatisfied! I just hope the board performs well when it actually arrives!!!!
I’m in sales and if I have this level of service I would not be in business for very long!
I expect to be compensated in some way for the way I have been treated.
Very good article!I ordered my board 5 days ago and 2 days later it left your factory! Looking forward to ride my V3 ER!
Great article, I finally understood how complicated the whole shipping process is. Now it makes sense why it took the board 2.5 weeks to arrive.