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January 10, 2020

Shipping and Customer Service during Chinese New Year 2020

Happy New Year! It’s 2020 now, right, so now here we are, The Chinese Lunar New Year Holiday is coming! We will have a quite long Holiday, a 30 days holiday, from 11th Jan 2020 to 10th Feb 2020.  

You might say ‘what?’ i might say Yeah, our Assembly department been hard-working for the past year, day to night, catching up with order testing and improving, and prepare more stock for fast shipping. The after-sale department had been always trying their best to help our customers to solve problems they met, Shipping department colleagues need to keep asking the newest update from the carrier, make sure every skateboard can arrive at their destinations safely in time. We thank them for what they did in the past year, 2019, thank you Meepo families!

 

We know you might still get some questions, so Let’s us answer you by Q&A:

ABOUT SHIPPING

  1. Q: When will you ship my skateboard if I order during your Holidays? Im from the U.S by the way.

          A: We will ships, as usual, the order will be arranged to be ship out within 1-2 business days from our U.S warehouse by UPS or FedEx.

  1. Q: When will you ship my skateboard if I order during your Holidays? My shipping address locates in France. (or other Europe countries we can ship to)

          A: We will ships, as usual, the order will be arranged to be ship out within 1-2 business days from our Europe warehouse by UPS or FedEx or DHL.

  1. Q: When will you ship my skateboard if I order during your Holidays? Im from Australia(or other countries we dont have warehouse )

          A: We will ships, as usual, the order will be arranged to be ship out within 1-2 business days from China by UPS or FedEx or DHL.

  1. Q: When will you ship my order if I ordered parts or accessories?

          A: We will be able to ship parts or accessories orders when we back to work, so we will arrange your parts or accessories package on 10th Feb.

  1. Q: Why you don’t arrange to ship from 23th Jan to 30th Jan?

          A: During the holiday, all of our colleagues need to take turns to arrange shipment Because we hope all of our colleagues can spend the most important 7 days with their own family, so we don’t arrange any shipment in these 7 days, we will start to arrange shipment again on 31st Jan.

      6. Q: Will skateboard out of stock? 

          A: There is such a possibility, we will build and ships when we back to work if your skateboard order was out of stock. 

ABOUT AFTER-SALE

  1.  Q: When will you reply to my questions? My ticket number is #14xxx, thanks.

           A: Our after-sale colleagues will reply to your ticket on 10th Feb, if there are too many tickets, we might need 1-2 more days to reply you, we hope you can understand, thanks in advance!

  1. Q: Should I still submit tickets during your holiday time?

          A: Yes, please feel free to leave your ticket even we are on holidays, we will reply 100% please remember to submit your ticket here https://support.meepoboard.com/hc/en-us/requests/new.

 

Thank you again for your understanding, Happy new year to you and your family!