FAQ

Orders and shipping

THE MOST COMMON QUESTIONS​

Order

Please reach out to us at [email protected] for help.

If you have paid in full but the parcels haven’t shipped yet, then you can contact [email protected] or connect us on
Facebook

Payments

Acceptable Forms of Payment. At this point we only accept PayPal – you can pay with your credit card or a PayPal account.

Changing or Using More Than One Credit Card
We can only process your order using one credit or debit card. We are unable to split payment.
We are also unable to change the card you used for your order.
We don’t save credit card information in our system and we will never charge you without your permission.

Affirm Financing
A payment plan with Affirm allows you to make monthly installments over time. Pick from a few different options based on your needs and credit.

At time of checkout, US residents will be given the opportunity to apply online. Affirm then performs a soft credit check and decides whether or not you qualify. They will determine if you owe a down payment and if the payments will be split into 3, 6, 12, 18, or 24 month increments, at an APR of 10-30%.

We will apply the Affirm soon

Taxes

Taxes, Duty & Fees
Canadian Taxes
Taxes including GST, PST, and HST are assessed on the total purchase price of the board. Below please find the applicable tax rates for each province:

AU & NZ Taxes & Fees
Below please find the applicable GST (Goods and Services Tax) rates and fees for Australia and New Zealand:

Australia: 10% GST

New Zealand: 15% GST, 3.5% trade compliance fee
Trade compliance fee is assessed on the product price. GST is assessed on the subtotal.

All above rates are subject to change. Consult your local tax authorities for the latest rates.

All final payments are in USD and subject to current exchange rates.

VAT (Value Added Tax) is assessed on the total purchase price, plus Duty. Below please find the applicable VAT rates for each country to which we ship:

Country VAT
Austria 20%
Belgium 21%
Bulgaria 20%
Croatia 25%
Czech Republic 21%
Denmark 25%
Estonia 20%
Finland 24%
France 20%
Germany 19%
Greece 24%
Hungary 27%
Italy 22%
Ireland 23%
Latvia 21%
Liechtenstein 7.7%
Lithuania 21%
Luxembourg 17%
Monaco 20%
Norway 25%
Poland 23%
Portugal 23%
Romania 19%
Slovakia 20%
Slovenia 22%
Spain 21%
Sweden 25%
Switzerland 7.7%
The Netherlands 21%
The UK 20%

Return

Product Returns – please visit warranty page for more information

Warranty

Warranty on every product and component?
All Meepo Boards come standard with a 90-Day Warranty which covers any manufacturing defects.

Shipping

Shipping dates vary according to where you live and how many orders we get in a certain week. Please start the check out process to see the exact shipping time.

Countries that we do FREE SHIPPING:

Aland Islands, Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Brunei, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Ethiopia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hong Kong, Hungary, Ireland, Isle Of Man, Italy, Japan, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Republic Of Malaysia, Moldova, Republic of Monaco, Montenegro, Netherlands, Philippines, Poland, Portugal, Reunion, Romania, Russia, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Svalbard And Jan Mayen, Sweden, Taiwan, Thailand, United Kingdom, Vietnam.

Countries that we charge extra shipping fees:

Bangladesh, Israel, Mongolia, Nepal, New Zealand, Norway, Pakistan, Sri Lanka, Switzerland, Turkey, Ukraine.

Refund

Refund Policy – please visit warranty page for more information