Track my order
Can I cancel my order?
Your order can only be canceled before it ships.
To cancel the order, please email us: firstname.lastname@example.org.
Your payment will be refunded in 7 business days
FYI, Canceling order request isn't available during the weekend OR Holiday
Why my order has not shipped out?
Your order is packed and ready to be shipped after ordering. It will be shipped out soon. And you would receive a confirmation email with a tracking number in a few days after the package is shipped out,.
Why is my parcel "in transist" for weeks?
If your parcel is shipped out from China, it may take days or weeks to send the board to your country, especially if you choose sea transportation. The tracking status would stay "in transit" and would not be updated until the parcel has finished custom clearance and arrives to the local delivery company.
The congestion across West Coast ports, the ports on the US East Coast and some of the European ports are further leading to shipping delays. The rise in demand for goods across the US along with the lockdowns started the congestion in the US West Coast ports, to begin with. Once the ships started queuing up the West Coast ports, the carriers and shippers started using the ports on the East Coast instead. Nevertheless, soon after the East Coast ports too started experiencing a similar situation. The congestion in the American and European ports resulted in delays for freight originating from Asia. Although the situation is slightly better in the ports in North America recently, it is largely because of the fewer sailings from the Chinese ports.
Why my order has delayed ?
If your parcel is shipped out from Local warehouse, it means there are too many parcels are ready to sent out or it were out of stock temporarily, hence, it may cause some delay sending. Normally the package will be delivered within 2- 6 business days once you receive a tracking number.
We are currently shipping out boards 2 days after customer placed an order due to an increasing demand for our boards. At the same time, Meepo board has strict rules on manufacturing in order to keep high quality of each board. Once the package is shipped out, you would receive a confirmation email with a tracking number.
Why my order has been refunded?
Because your order was detected as an account with high risk. So, we have to cancel your order and you will receive a refund within 7 business days.
Here are some reasons that may cause High-Risk.
① Shipping address is far from location of IP address
② Characteristics of this order are similar to fraudulent orders observed in the past.
③ Card Verification Value (CVV) isn't available
④ Billing address ZIP or postal code isn't available to match with the credit card's registered address
⑤ Too many payment attempts.
If you are still willing to purchase a board from us, please use another email address. For further assistance, please contact your bank account. Sorry for the inconvenience.
Do I need to pay for the tax?
The tax will be included on shipping fee for US customer.
For other countries, you will receive a notification from customer service if necessary.
My parcel is lost. It shows "delivered", however I never received it.
Here is a procedure you can follow to report a lost package: First, you, the consignee, have to contact the delivery company to log a complaint. Tell them you did not receive the package, however its status say it was "delivered". Then, you would receive a complaint number from the delivery company. We can forward the number to our shipping agency, so they can urge the delivery company to reply. The delivery company will send you a message. You will receive a compensation if it is confirmed that the package was lost during transit. We have followed this procedure several times and can say this is the best way to get your money back. Please send the complaint number email@example.com, so we can support you. Usually it will take a week to get a reply from the delivery company and a month to get the compensation from the delivery company.