Shipping & Taxes

How can I check the shipping status / track my order?

Here is the page to track.

How long does it take to ship?

Shipping dates may vary according to where you live and how many orders we get in a certain week.

Which countries do you ship to? To which countries is there free shipping?

Countries that we do FREE SHIPPING:

Aland Islands, Albania, Andorra, Armenia, Australia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Brunei, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Dubai, Estonia, Ethiopia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hong Kong, Hungary, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Republic Of Malaysia, Moldova, Republic of Monaco, Montenegro, Netherlands, Philippines, Poland, Portugal, Reunion, Romania, Russia, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Svalbard And Jan Mayen, Sweden, Taiwan, Thailand, United Kingdom, Vietnam.

Countries that we charge extra shipping fees:

Bangladesh, Israel, Japan, Mongolia, Nepal, New Zealand, Norway, Pakistan, Sri Lanka, Switzerland, Turkey, Ukraine.

Are there taxes and duties?

Below you can find the applicable tax rates for each province:
Canadian Taxes
Taxes including GST, PST, and HST are assessed on the total purchase price of the board. Below please find the applicable tax rates for each province:

AU & NZ Taxes & Fees
Below please find the applicable GST (Goods and Services Tax) rates and fees for Australia and New Zealand:

Australia: 10% GST

New Zealand: 15% GST, 3.5% trade compliance fee
Trade compliance fee is assessed on the product price. GST is assessed on the subtotal.

VAT (Value Added Tax) is assessed on the total purchase price, plus Duty. Below please find the applicable VAT rates for each country to which we ship:

Country VAT
Austria 20%
Belgium 21%
Bulgaria 20%
Croatia 25%
Czech Republic 21%
Denmark 25%
Estonia 20%
Finland 24%
France 20%
Germany 19%
Greece 24%
Hungary 27%
Italy 22%
Ireland 23%
Latvia 21%
Liechtenstein 7.7%
Lithuania 21%
Luxembourg 17%
Monaco 20%
Norway 25%
Poland 23%
Portugal 23%
Romania 19%
Slovakia 20%
Slovenia 22%
Spain 21%
Sweden 25%
Switzerland 7.7%
The Netherlands 21%
The UK 20%

All above rates are subject to change. Consult your local tax authorities for the latest rates.

All final payments are in USD and subject to current exchange rates.

Payments

How can I make the payment?

Acceptable Forms of Payment. At this point we only accept PayPal – you can pay with your credit card or a PayPal account.

Can I pay using more than one credit card?

We can only process your order using one credit or debit card. We are unable to split payment.
We are also unable to change the card you used for your order.
We don’t save credit card information in our system and we will never charge you without your permission.

Is there a financing option?

Will be available in the future:

A payment plan with Affirm allows you to make monthly installments over time. Pick from a few different options based on your needs and credit.

At time of checkout, US residents will be given the opportunity to apply online. Affirm then performs a soft credit check and decides whether or not you qualify. They will determine if you owe a down payment and if the payments will be split into 3, 6, 12, 18, or 24 month increments, at an APR of 10-30%.

Order

How can I change my order?

Please submit this form

How can I cancel my order?

Our cancellation policy allows you to cancel any board before it ships. If your product has already shipped we do not offer refunds for any reason. Our 90-Day warranty covers any manufacturer damage and we will replace any board or part as we commit to provide excellent customer service, but we do not issue refunds.

Can I return my product?

No, we do not accept product returns for any reason. Our 90-Day warranty (many boards even have a 180-Day warranty) guarantees that your board will be 100% free from defects, awesome and ready to shred when you get it.

Safety

What are speed wobbles? What caused them? What do I need to do?

Speed wobbles occur when the board begins to involuntarily oscillate in short mini “S” turns, giving the rider a feeling of loss of control.

This typically happens when too much weight is placed on your back leg. While speed wobbles usually occur at higher speeds, you can also wobble at low speeds by distributing your weight in the wrong way. Remember to keep your back truck tighter than the front to avoid too much steering input from the rear.

What to do when speed wobbles occur:

The most important thing is to stay calm and try to relax because tense leg muscles can exacerbate the problem.

Try carving in one direction, as consciously turning will often stabilize the board and stop the wobble.

Lean over your front foot and slowly let off the throttle until the speed wobble stops.

Tightening the kingpin on your trucks may also help to reduce speed wobbles. Just be sure not to over tighten so you can still freely turn.Try only adjusting a quarter turn at a time.

Over time, frequent riding will strengthen the stabilizing muscles in your ankles and legs, eliminating the frequency and severity of speed wobbles.

What kind of safety issues might I face? Is electric skateboarding safe?

With any means or transportation or sport there are certain risks. In fact, car crashes are one of the most common accidents, yet we don’t consider driving to work a “dangerous sport.” Before you start electric skateboarding, let’s go over some of the potential risks so you can reduce the chance of injury.

Your board can lose power and brakes at any moment due to radio interference between your remote and the board, a dead remote battery, unintentional release of the Engage Button, braking when the battery is fully charged, and other factors. Only ride your Meepo board at speeds and on hills where you’d be comfortable without power and brakes.

Braking downhill on a full battery will cause board shutdown and temporary loss of braking power since regenerative braking will overcharge the battery. To alert you of this situation, the remote will warn you by beeping, and you’ll lose your braking power. Safely come to a stop by turning or foot braking and ride on flats or uphill to drain the battery before attempting downhill again.

The throttle wheel in higher modes is extremely sensitive to make the board responsive and fun, but it also means fast or sudden inputs can easily cause you to fall off. Start by trying to move forward as slowly as possible in these modes.

Hills and high speed can be very dangerous because crashes can cause serious injuries. Be extra careful when riding the board up and down hills, even if you’re an experienced rider.

Cars and other vehicles can kill you, so always be aware of your surroundings when riding in the presence of other vehicles. Ride defensively and assume other vehicles can’t see you. Remember that your board may lose power and brakes at any moment. Be aware of the laws that govern the use of your board on public roads, bike paths, sidewalks, or other places that you may ride.

Protect your board. We have engineered the board to handle shock and vibration from riding over a wide variety of terrain. However, riding off curbs, doing jumps/hops, throwing the front down to the pavement, and subjecting the board to other high-impact events may damage internal electronic components over time. We highly recommend that you regularly inspect and maintain the board before riding.

Always wear a helmet. Other protective equipment (knee pads, long sleeves, wrist guards) is highly recommended.

Warning: Whenever you ride a Meepo board, you risk death or serious injury from loss of control, loss of braking power, collisions, and falls. To ride safely, you must read and follow all warnings and instructions in the manual.

Warning: Always wear a helmet when riding. Never ride in water, on wet surfaces, in the rain, on slippery or uneven surfaces, up steep hills, in traffic, and over cracks, train tracks, gravel, rocks, or any obstacles that could cause a loss of traction. Avoid night riding, areas with poor visibility, and narrow spaces.

Warning: Do not ride a Meepo board in environments, on inclines, or at speeds where you would not be safely in control of an unpowered skateboard. In the event of wireless interference, loss of brakes, or battery fault, you may need to rely on skating techniques like footbraking or sliding to stop.

Warning: Avoid Water: Do not ride on wet or icy pavement. Any amount of water has the potential to damage the board’s electronics, and water damage is not covered under warranty. Riding on wet or icy pavement is extremely dangerous due to the potential for losing traction and control.

Warning: Pinch Points: Keep fingers, hair, and clothing away from belts, motors, wheels, and all moving parts.

Warning: Risk of Electric Shock: Do not open or tamper with electronics housings which also voids the warranty.

Please ride responsibly and respect those around you. How you ride will determine how people view this new mode of transportation.

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Customer Support Service Available Hours:
Monday - Friday 9:00am-6:00pm
Saturday 9:00am-12:00pm