Warranty , Return & Refund Policy

Warranty Policy

The following are covered by the warranty:

Meepoboard provides 6 months warranty for boards and 3 months warranty for parts (*when customers buy the parts separately) which starts from the day the package is delivered to customers. Long periods of unused also count in six-month warranty.

FYI, All defects caused by the skateboard itself, such as the motor does not work, the ESC cannot be paired with the remote control, cannot be started, etc., are covered by the warranty. We would exchange the defective accessory with functionally equivalent ones which are equivalent to the original parts in performance and reliability.

Include:
(1) Hub Motor
(2) ESC 
(3) Battery
(4) Remote
(5) Charger

Please kindly be reminded your pictures or test video is a must for us to arrange accessory replacement under warranty.

The following are not covered by the warranty:

1. Warranty does not cover easy-broken parts: such as front wheels, decks, belts, Grip Tape, and PU Sleeves. (Except just delivered within 7 days)

2. The warranty excludes the damage caused by artificial damage, such as damage from violence, modifications, unauthorized repairs and failure to follow the instructions in the user manual, damage caused by negligence, including using the battery for a long time with high power but not timely charging, or other damage caused by abuse.

3. The waterproof level of the Meepo skateboard is IP56, which can prevent sputtering water and dust under normal conditions. Water-resistant means that our boards won’t let water in. easily. So if you drive on a wet road your board should not break. But if you skate over puddles or even submerge your board in the water. There is a high likelihood that water will get to electric parts. It is also pretty dangerous when you are riding in the rain, especially for accelerating, braking, or turning. The internal accessories are not waterproof, and the battery label will show red if water enters.

4. Meepo board doesn't support any transactions and resold skateboards. Warranty is only available to the original purchaser. The second hand is not covered under warranty.

5. As shipping and importing a Meepo board from overseas back to China is much more costly, we don't provide returns for Meepo boards delivered.

6. Warranty does not include resending a new skateboard, we only provide a replacement for broken parts.

RETURNS

As shipping and importing a Meepo board from overseas back to China is much more costly, we don't provide returns for Meepo boards delivered.

REFUND

1. Generally, you can cancel your order and get a refund only when the products are not shipped yet.

2. You need to email info@meepoboard.com, and we will refund you very fast.

Item can't be cancelled if it is shipped.

3. You will receive the full refund within 7 business days after we cancel your order. 

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