MEEPO Shipping Protection

MEEPO Shipping Protection helps protect your order against loss, theft, or damage during transit.

If your package is lost, damaged, or marked as delivered but not received, MEEPO will help replace or refund eligible items according to this policy.

What is covered?

MEEPO Shipping Protection may cover the following situations:

  • Package lost in transit
    - Package damaged during transit
    - Package marked as delivered but not received

What is not covered?

MEEPO Shipping Protection does not cover:

  • Incorrect or incomplete shipping address provided by the customer
    - Orders returned due to refusal, failed delivery attempts, or unpaid customs duties
    - Delivery delays when the package is still moving normally
    - Claims submitted too late after delivery
    - Stolen packages without reasonable supporting information
    - Damage caused after the package has been delivered

How to file a claim?

If you need help with a protected order, please contact us at info@meepoboard.com with the following information:

- Your order number
- A brief description of the issue
- Photos or videos if the item arrived damaged
- A screenshot of the tracking information if available

Our support team will review your case and provide a solution as soon as possible.

Claim time limit

For damaged packages, please contact us within 7 days of delivery.

For packages marked as delivered but not received, please contact us within 7 days of the delivery date.

Resolution

Depending on the situation, MEEPO may offer one of the following solutions:

- Replacement shipment
- Replacement parts
- Refund

The final resolution will depend on the claim details and MEEPO Shipping Protection policy.

FAQ

  • Is MEEPO Shipping Protection required?
    No. MEEPO Shipping Protection is optional. You can remove it from your cart before checkout.
  • Is this shipping insurance?
    MEEPO Shipping Protection is an optional order protection service provided by MEEPO. It helps protect eligible orders against loss, theft, or damage during transit.
  • Can I add Shipping Protection after placing my order?
    No. MEEPO Shipping Protection must be added before checkout and cannot be added after the order has been placed.
  • Can I cancel Shipping Protection after the order ships?
    No. Once the order has shipped, Shipping Protection is non-refundable.