How does shipping work?

First, thanks for your interest in Meepo Board electric skateboards. Let’s learn more about how Meepo Board electric skateboard shipping process works when the boards are shipped from China (if you are based in the US, check out the shipping info on the product page, your board might be shipped from our US warehouse and delivered within 3-5 days from the time you order). But in most cases, it’s a little different than Amazon, so let’s have a look . . .

Step 1: You Order Your Board

In this stage you select your board, pay, and send your order. Once the payment clears, you’ll get an order confirmation. This applies to boards that are in stock only. Occasionally Meepo Board offers pre-sale items and the estimated ship date will be listed on the product page. Be sure to check the stock status as you place your order.

Step 2: We Receive Your Order

We receive the order and start the journey of your Meepo Board from our factory to your home in one of 70 countries where Meepo Board delivers. It can take 0 - 3 days to process your order depending on demand when you place your order.

Step 3: We Create & Test Your Board

Handmade and individually tested, your Meepo Board electric skateboard will be produced up to 10 days from your order, including the 0 - 3 days for order processing.

Step 4: Your Board Ships to Hong Kong

Once it is completed and passes testing and quality assurance, your board will be collected by our local Shenzen logistics agent and transferred to Hong Kong. When your board reaches Hong Kong, it will be labeled for your destination and you will get an email with tracking information. Under usual conditions, it can take 5 - 14 days to receive your skateboard once you get tracking.

We ship from Hong Kong because of the special shipping requirements of the battery - it’s the fastest and most efficient way to get our skateboards around the world. Clearing customs in Hong Kong can be a several-day process because transporting batteries via airplane requires special checks and approvals.

Step 5: Your Board flies from Hong Kong

Nearly daily flights from Hong Kong to destinations around the world deliver our skateboards within 5 - 14 days from the day it receives its tracking details. While in transit and/or processing from Hong Kong there will be no shipment updates and exact details will only be available when the package reaches the destination country.

Step 6: Your Board Arrives in Home Country/ Continent

Once arriving at your destination country, your electric skateboard will go through customs. This is the part of the trip where we have no control over delays. All of our electric skateboards, parts, and accessories are packed in accordance with local customs regulations to avoid delays, however, when purchasing overseas there is always a risk of the item being “stuck” in customs, especially in Europe.

Step 7: Your Board is Home

Anywhere from 14 - 30 days from placing your order, your new Meepo Board will arrive to its new home. With 30,000+ riders in 70+ countries we’re sure you will love Meepo too! Follow our Facebook page to connect with other Meepo riders, read our blog for updates, and enjoy the ride…

If you have more questions about shipping make sure to check out our Knowledge Base

35 comments

I ordered my board on June 8 2020 and still haven’t received it as of July 1st 2020 and I know the time frame says a month or a little over so I’m being patient but I’ve read many of these reviews above and they all say pretty much the same thing, the shipping is unpredictable. And this scares me as a 14 year old who just paid for the Meepo nls pro with my money from mowing lawns it scares me to pay 650 dollars for a board that I’m not sure when exactly I’ll be receiving. I just hope that shipping goes smoothly and there are no complications and I’m a little nervous considering the reviews above but I’m hopeful. However if I don’t receive my board just as some of the unlucky people above me I will be complaining and expecting a new board to be shipped to me or a refund because it is not in my interest to pay 650 dollars of my hardworking money just to throw away and never receive my board. I have read reviews above me and have seen one where a very unlucky customer never received their board and was sent another board then what they had ordered a classic and they weren’t given a refund but were sent a v3 because the classic was discontinued. Meepo, as a 14 year old even I know this is unethical. If you cannot supply the same board to the customer with 100 percent reassurance to the customer that the shipping process will run smoothly then you should be giving a refund, period. I love your company Meepo and I have heard many great things about your boards thus why I decided to buy an nls pro but the only things I would say need to be improved is, a new warehouse needs to be built in the United States for fast shipping and more reliable manufacturing and better shipping if you are shipping internationally. All shipping internationally should be through flight and for the customer, the more shipping updates the better. It makes the customer feel much better about their purchase knowing it’s from a thorough reliable company. Finally the last thing to improve would be to make sure all parts are always in stock, such as pu wheels always in stock for customers to buy Incase they need new wheels and they need to be available in the 90 and 100 mm sizing at all times and overall just make sure all replacement parts are always in stock. No one wants to have to wait 2 months for a replacement part to come back in stock so they can ride their board again. I hope even being 14 years old I hope you can recognize My opinion for what it is and not just some kid saying unrealistic ideas. I hope you see my comment as constructive criticism and potential ideas and thoughts for your company to discuss and consider instead of a little 14 year old brat complaining. I would just love the Meepo company to grow and truly succeed considering how great of a board you guys can make already. Thanks meepo so much and I can’t wait to ride my new board when it comes in!!

Eli Beelaert July 02, 2020

Ordered a Meepo V3 24th May in UK and still waiting, surely it can’t be hard to have some sort of live updates, just a clue of whereabouts or how long left would be nice!!!!

Tony Webb June 30, 2020

Was told on june 2nd the board would arrive in the US in 20-22 days. No updates yet but after reading some of these older posts and with my luck, i feel worried i’m going to be waiting much much longer than expected

Connor McCullough June 23, 2020

Placed order Nov 7, 2019 – still awaiting arrival. It’s been 6 months now.

James McGibbons May 11, 2020

I’m based in Central London. Ordered the Meepo V3 on Sunday 17 November. It arrived on Tuesday 26 November.

10 days! Very happy with the Board, it’s amazing

Ezra November 28, 2019

Does anyone have experience with the models that ship from a USA warehouse, currently a Halloween edition of the V3?

Paul November 08, 2019

Board ordered on 11 August.
40 days later and I’m still waiting!
Got given tracking information that has said ‘Tracking not registered’ for the last week.
Have sent emails, seeking honest answers.
Absolutely no idea where my board is!

Wil September 20, 2019

I ordered my board on the 31st of August, and because of all the comments here I was ready to wait until end September, but two weeks later, here it is!

I’m positively impressed by how fast my board was delivered. Mostly, people only post or comment when they want to complain.

The shipment date was clearly advertised on the website, so I knew what to expect, but that it took only one week after that to arrive in the Netherlands made my day!

Thanks and good job, Meepo!

Daniel September 16, 2019

Thank you all for the comments. Please open a customer support ticket at https://support.meepoboard.com/hc/en-us/requests/new to submit your question

Meepo Board Support September 08, 2019

I ordered a meepo v3 on august 23rd and no update since i dont get it. No confirmation or tracking number ugh.

Tristin Leshinsky September 02, 2019

MEEPO…….Pull your heads out of your arses!! How can you deliberately sabotage your own company like this? Do you not like money? Do you not want to grow your company? What is wrong with you people? Wake the f up y’all and invest in some local warehouses for countries other than your own, perhaps the countries that order from you the most might be a good place to start. I mean seriously, your losing a massive amount of potential customers because of your ignorance to this matter.

Paul August 30, 2019

Hi all
Thought I would share my experience here. I ordered my board on July 7th and received it on August 28th. During the wait I grew very frustrated at the time it was taking for the delivery to be made and the lack of transparency into the process.

I can say, however, that I believe the Meepo team do all that they can to get their boards to their customers as quickly as possible, and provide as much info as they can on the process. In the age of “amazon” I guess we have all just grown accustom to next-day delivery. With regulatory and customs obligations involved in importing a battery-powered vehicle into Europe, this is just not possible for Meepo and their customers. One thing I would say is that Meepo should be a bit more clear up front regarding delivery times to Europe, and explicitly say that delivery of the board will take between 6 to 8 weeks. If it takes less time, great, but if not, at least people know what they’re in for.

All I can say is this: if you’re living in Europe and are waiting for a board, be patient, it will arrive. If you’re living in Europe and are considering buying a board, be aware that it may not arrive before the end of summer, but if that’s not an issue, order away, and also, be patient :)

Cheers
Mark

Mark August 28, 2019

I purchased my V3 17th July I am optimistic that I will receive it by the end of August or am I being naive?

Paul August 21, 2019

guys from MEEPO do u have even little shame bcs of unprofesional shipping and not informing as u should. shame on u.

ilija August 19, 2019

Well I ask you all to beware. Placed my order 47 days ago and still nothing. I’ve had several changes in shipping including a change in the shipping company but still nothing. UPS says they never had the package in the first place but Meepo says otherwise. Actually, Meepo doesn’t say much, they still ask me to be patient (thats it, be patient in every e-mail) but don’t offer any solutions. It’s difficult to be patient when spending money on public transport everyday thinking you’ll receive the board soon. If they were honest with the problems i might understand and chill a bit but all they do is avoid the questions and take forever to answer. I work in customer care and this is ridiculous. Careful people!

John August 16, 2019

I ordered about 1 and a half weeks ago and still no new info, I hear good things about this board but shipping is a pain, meepo should work on faster shipping and catch on because other eletric skatebored company’s are shipping theirs out within just 2 days

Brandon August 14, 2019

When to exspect my Meepo v3

Herman Cleveland August 12, 2019

Ordered my board 18th of June. Received it yesterday the 8th of August. Can’t say the shipping is the fastest, however the board arrived in an orderly sense. Given the growth of the company and the difficulty shipping batterys overseas, combined with the products needed to get clearance at customs, the shipping time was acceptable. Product is delivered neatly and as expected. Don’t expect the board to arrive 2 weeks post ordering, especially if youre from Europe.

Whenever i got in contact with customer service, i have gotten response within 24 hours.

In general I am a satisfied customer!

Matt VS August 09, 2019

9 days since I got my tracking number – still no updates. Right now I’m disappointed I didn’t go with Backfire which has a US warehouse. I just want my new board.

Sam August 07, 2019

Reading all of these comments are not giving me faith in this company sadly.

I have ordered my V3 er on the 25th July and I’m in fear that I won’t receive it within a couple of months.

The tracking says it is in transit but no idea what or where that means.

I really hope I’m not let down with this Meepo as I have spent quite a lot of money on this.

Fingers crossed..

Tommy August 04, 2019

It’s great that you’re giving some light on what your shipping process looks like. However, I’m having some doubt about it. Personally, I’ve currently been waiting for 42 days since I placed the order, 29 days since I got the first tracking number, and I have no idea where the board is. Is it in Hong Kong? Is it in Europe? Your customer service told me that I should expect 15-20 days for shipping to Sweden, so it’s clear that ship has sailed.
I’m also worried about the numerous issues your customers has raised on different places around the web, most notably the very embarrassing casing gap. That should not have happened in the first place if Meepo had a decent Test & Verification department, along with Quality Assurance/Regulatory Affairs. As of right now, I get the impression that most of the money reinvested in the company is put into R&D, considering new products are released every month.
So in short: Provide more accurate shipping information, shift investment into Operations, T&V, QA/RA, oh, and please treat your Customer Service staff (who’s clearly doing their best) to an English course.

Cheers!

Erik August 03, 2019

I was one of the 14 unlucky customers who had their bird permanently stuck at the custom. It was a classic so you wrote me that there is no possibility to have another board as it is out of stock. I asked to have a classic 2 and pay for the difference with a small discount to compensate for the fact that I will not be able to use, as planned, the board on summer holidays. No way to have that. You offered a V3 as an upgrade. But this is no upgrade for me, it’s a different board I don’t like, with an ESC that is not hobbywing. So what can I say? I got a refund but I lost in any case some money (the shipping cost and the currency exchange costs) and I have no board for the summer. I think that for 14 customers it was not impossible to give a compensation. Certainly it would have gained you a better consideration from me

Stefano August 03, 2019

I’ve been very happy with the process so far. Thank you for the detailed explanation. Ordered an NLS Pro on July 2nd and every time I reached out with a question you responded in 24 hours or less. My board was given a tracking number in the timeframe you described above and I’ve been able to track its progress since it landed in the US. Thanks and I look forward to enjoying my purchase for many years to come.

Sincerely,

A Satisfied Customer

Jason August 03, 2019

My problem with Meepo is that I don’t trust you. Your shipping information has been wrong from the beginning. It feels like you’re just making things up. You give customers the best lie instead of the best information.

Charlie August 02, 2019

I ordered my classic in April 2019 got it in UK 15 days later. That was really good I thought. Maybe they didn’t have many orders at that time.

Adam August 02, 2019

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